COVID protocol

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COVID protocol

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Booking

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Booking Rules & Cancellation Policy

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Safety Program

As always, the Safety and Wellbeing is our top priority at Paradiso Pure.Living. We are committed to update all health guidelines and adapt all measures in order to make your experience unforgettable and free of worries.

Due to the current uncertainty in the process of holiday planning we strongly suggest to book proper Travel Insurance Coverage. European Assistance has changed their usual policy including COVID-19 in the range of covered events, despite pandemic status. Thus, you are also covered in case of a COVID infection and COVID related circumstance in your family.

Click this link to book your Insurance: Insurance and COVID Insurance.

Detailed information related to COVID Insurance Cover you will find here: COVID Insurance Information.

You can get additional Information by email from our Front Desk Manager: info@paradiso-pure.com or read our full Booking Rules & Cancellation Policy.

You can book your holidays beforehand without risks or losses! Also in case of COVID emergency lockdown and countries’ travel restrictions your Deposit / or Full Payment can be transferred to the next season without loss.

Measures

Our Safety Program contains the following measures:

Frequent disinfection with special cleaning products of all the Public areas as Entrance, Lobby, Bars and Restaurant, Elevator, Public Restrooms.
Frequent disinfection and cleaning of light switches, door knobs and elevator buttons.
Installation of “hand sanitizer stations” for your use in the Entrance, Lobby and Wellness area. We encourage you to sanitize your hands frequently.
The use of the Elevator is allowed for max 4 people.

Thorough process of sanitizing and disinfecting all rooms before each guests’ check-in and after check-out with Hospital grade products.
Our Food and Beverage service will constantly adapt to the guidelines given by health officials.
The Wellness area is cleaned and sanitized regularly.
Our highly prepared and trained team will as always assist you during your stay.

Paradiso Pure.Living the First Vegetarian hotel in the Dolomites

This Protocol might change or update at any time.

Paradiso Pure.Living
Last update: 17.06.2022

Privacy & Cookies ENG

ENG version - Liability for Content

We make every effort to keep the information on our Web site current, but accept no liability whatsoever for the content provided. Pursuant to §7 par. 1 of TMG (German Tele-Media Act), the law limits our responsibility as a service provider to our own content on these Web pages. According to §§8 to 10 of TMG, we are not obligated to monitor third party information provided or stored on our Web site. However, we shall promptly remove any content upon becoming aware that it violates the law. Our liability in such an instance shall commence at the time we become aware of the respective violation.

Liability for Links

Our site contains links to third-party Web sites. We have no influence whatsoever on the information on these Web sites and accept no guaranty for its correctness. The content of such third-party sites is the responsibility of the respective owners/providers. At the time third-party Web sites were linked to ours, we found NO GROUNDS WHATSOEVER of any likely contravention of the law. We shall promptly delete a link upon becoming aware that it violates the law.

Copyrights

The content and works provided on these Web pages are governed by the copyright laws of Italy. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator.

Data Protection

Please be aware that there are inherent security risks in transmitting data, such as e-mails, via the Internet, because it is impossible to safeguard completely against unauthorized access by third parties. Nevertheless, we shall safeguard your data, subject to this limitation. In particular, personal information will be transmitted via the Internet only if it does not infringe upon third-party rights, unless the respective party has given its prior consent in view of such security risks. Accordingly, as the Web site provider, we shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on our part. We oppose the use of any available contact information by a third party for sending unsolicited advertisements. As the Web site provider, we reserve the express right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.

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This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council: Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/

Booking Rules and Cancellation Policy

Insurance

Due to the current uncertainty in the process of holiday planning we strongly suggest to book proper Travel Insurance Coverage.

Cancellation policy

Cancellation Policy for bookings made via email through our Administrator:
-Up to 14 days before scheduled arrival the Hotel will only retain the Deposit, no additional charge will occur.
-Within the last 14 days before your scheduled arrival date the Hotel will charge 75% of the whole amount of the reservation.

Price:

Standard price is set and calculated per person per night
Half-board is included (Vegan menu)
Wellness area & Yoga* are included. *Subject to availability.
WiFi 07:00 - 24:00

Check-in & Check-out:

Check-in is from 3:00 PM to 7:00 PM.
Check-out is strictly from 8:00 AM to 11:00 AM.
We kindly ask you to adhere to this hotel schedule.
If you require an earlier or later check-in or check-out, please coordinate an alternative time in advance with the Front Desk via email at info@paradiso-pure.com.
The hotel also reserves the right to charge an additional fee for early or late check-ins or check-outs.

Minimum stay

Winter season:

Minimum stay: 7 nights
Established package (arrival/departure): from Sunday to Sunday
Special dates/terms are scheduled separately for the Holiday season
Short stays are available under special terms. 1-2 nights booking is available with 15% surcharge in case of free rooms occur: please see Special Offers on the website or contact directly our front desk manager. 3-6 night booking is available without surcharge in case of free rooms occur: online - 1 week before arrival; offline - please contact directly our front desk manager for personal arrangements.

Summer season:

Minimum stay 3 nights, except of high season period (5 nights).
Short stays are available under special terms. 1-2 nights booking is available with 15% surcharge in case of free rooms occur.

Deposit

€ 300 deposit per room up to 1 week of stay is applied
Deposit can be paid: by credit card (Visa, Master Card) / or bank transfer. IBAN Paradiso SRL: IT08K0604558740000005000044.
Reservation is only valid after the required deposit payment is received.
Deposit is not refundable in case of cancellation

City tax

City tax €3.50 will be applied and will be added upon check-out. Children under the age of 14 are tax exempt

Wished room guaranteed:

€ 90 surcharge per room and stay is applied for booking of an exactly identified room within the chosen room type
This amount will be charged at the Hotel upon check-out.

Returning guest discount

5% discount will be granted to our returning guests who stayed at least once at Paradiso prior to the 2019 transformation and decide to trust us again at Paradiso Pure.Living (direct bookings only).
The same discount is also applied to all future reservations made by returning guests within the new project.
This discount will be granted to the guest at the Hotel upon arrival/departure.

Extra person discount

20% discount is applied for the 3rd and 4th adult in double rooms where an additional sofa bed for one to two people is provided and the main two guests pay the full daily rate

Children discount rates

Children discount rates in double rooms are intended with 2 adults paying the full rate in the same room
Less than 1 y.o. - 100% discount. Baby crib available and free of charge (limited quantity, by pre-order)
1-2 y.o. - 75% discount
3-5 y.o. - 60% discount
6-11 y.o. - 50% discount
12-18 y.o. - 20% discount

Discounts

All the above discounts apply only to the cost of rooms and do not apply to services.
All the above discounts are not summing up, only the largest of possible discounts is applied in this case.

Dogs & Pets

Stay with dogs and pets can only be booked through email: info@paradiso-pure.com, as we only have a limited amount of rooms that are suitable for Pets (accommodation is provided in a specially equipped room with tile floor). Our Administrator will send you a personalized offer
Pets are not allowed in the dinging area, the bar, or the Wellness area. Thank you for your understanding!
An additional rate of € 30 per pet per day applies. Food is not included in this rate.
Pet Insurance is needed, to provide insurance coverage for damages your pet may cause.
If you have a different pet from dog or cat please check with the front desk before booking if we can meet your needs: info@paradiso-pure.com.

Non-smoking

Paradiso Pure.Living is a non-smoking establishment. We respectfully request that Hotel guests don´t smoke within any internal space at the premises and use the dedicated external smoking area provided next to the entrance
In the event that a guest smokes in a Hotel room Paradiso Pure.Living reserves the right to charge a € 400 (Deep Cleaning Fee to the occupant in order to cover the extensive cost of restoring guest rooms to a smoke-free condition)

Transfers

Transfers Compatsch<->Hotel can be arranged upon request for emergencies or specific needs
For a car extra transfer from/to Compatsch (one way) an extra cost is applied
Up to 60 € is applied for Snow Cat Extra Transfer from/to Compatsch (one way)
All Extra Transfers need to be scheduled in advance with the front desk

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COVID Protocol

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